Surviving With the Principles of Quality Improvement “The illiterate of the future are not those that cannot read or write. But those who cannot learn, unlearn and relearn.” (David Crocker, 1994) We are working in an unstable, constantly changing climate. In this era of high health care and education costs, it is not surprising to hear ... Article
Article  |   October 1998
Surviving With the Principles of Quality Improvement
Author Affiliations & Notes
  • Carole R. Roth
    Hennepin County Medical Center, Minneapolis, MN
  • © 1998 American Speech-Language-Hearing Association
Article Information
Professional Issues & Training / Articles
Article   |   October 1998
Surviving With the Principles of Quality Improvement
SIG 11 Perspectives on Administration and Supervision, October 1998, Vol. 8, 3-6. doi:10.1044/aas8.2.3
SIG 11 Perspectives on Administration and Supervision, October 1998, Vol. 8, 3-6. doi:10.1044/aas8.2.3
“The illiterate of the future are not those that cannot read or write. But those who cannot learn, unlearn and relearn.” (David Crocker, 1994)
We are working in an unstable, constantly changing climate. In this era of high health care and education costs, it is not surprising to hear calls for accountability to those affected by these rising costs, that is our customers: patients, clients, family members, and payers. We are faced with the challenge of rethinking how we provide services. If we are to survive as a profession, to be seen as valuable and even necessary, there is a need to be efficient in our service delivery. It is no longer good enough to say, “I’ve always done it this way.” “I’m too old to change or do things differently.” We need to re-examine how we are doing what we are doing. And we need to make changes. “Change means moving into the unfamiliar, the uncomfortable and the unknown” (Ryan, 1993, p. 43).
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